Stayed at this hotel at the end of an ambitious group tour of Italy, and stayed an extra night on our own to decompress before heading home. It's a lovely, very comfortable hotel! The entire staff was very welcoming, courteous and attentive. The breakfast buffet was superb. Roberto assisted us with directions and maps, and with transport to/from the city. Enjoyed a delicious, leisurely dinner in the restaurant on our last evening. Alessia assisted us at checkout, and kindly arranged for our transportation to the airport. All in all, it's a great hotel.